Won ÷ (Won + Lost) in the month; 90-day rate in parentheses.
Sum of MRR for all contracts signed (signature date) in the month.
Why: Partly achieved: capacity was the limiting factor (sales ran on one person). What we did do, cleaning up the pipeline, shows directly in the overview and close rate.
Decision: keep — Capacity doubles in October, and we revisit the focus points then.
Done means: By July 31, every deal closes within 85% of first contact (from lead intake to signed contract).
The car goes from A to B 🚗 — this goal directly moves your KPIs this month.
Upgrade the road to a highway 🛣️ — makes hitting your KPIs easier in the future.
A great restaurant along the route 🍝 — extra value for members. Optional.
The number you directly influence — your own steering wheel. If it moves, it's because of what your team did.
The result that follows later, often depending on other departments. You can't push it directly — your leading work pushes it for you.
The tsunami rule: when your leading and lagging KPIs are both behind, do more Prove and stop Scale. You don't renovate the kitchen when a tsunami is coming. 🌊
Why: Partly achieved: capacity was the limiting factor (sales ran on one person). What we did do, cleaning up the pipeline, shows directly in the overview and close rate.
Decision: keep — Capacity doubles in October, and we revisit the focus points then.
Done means: Increasing close rate on all location and not more than 5% difference from average per location
Why: Partly achieved: capacity was the limiting factor (sales ran on one person). What we did do, cleaning up the pipeline, shows directly in the overview and close rate.
Decision: keep — Capacity doubles in October, and we revisit the focus points then.
Done means: Increasing close rate on all location and not more than 5% difference from average per location